IoT Robotics in the Beauty Industry - Preview of a New Project

10Beauty is a pioneering company in the beauty industry, specializing in the development of the first fully automated manicure machine. Their innovative device performs a comprehensive 5-step manicure process, including nail polish removal, cuticle management, shaping and filing, nail polish application, and drying.

The 10Beauty manicure machine is designed for use in various business settings, such as hotels, gyms, and hair salons, providing customers with convenient, salon-quality manicures without the need for human intervention. Users can customize their manicure through a mobile app, insert a single-use manicure pod, and let the machine handle the rest.

We are currently working on the back-end development of the customer portal in the mobile application that will integrate directly with the manicure devices. The development phase of the project is progressing as planned, with scheduled official release in 2025. This solution will provide seamless connectivity between users and robotic devices, offering enhanced control and monitoring capabilities.

We are excited to build upon our growing expertise in manufacturing processes, robotics integration, and connected technology solutions, enabling us to deliver advanced functionality for device management and control. We will share additional details about specific features and functionalities as we reach new project milestones.

An Integrated Business Ecosystem

At the heart of the project, lies a sophisticated data cloud that serves as the foundation for a fully integrated business ecosystem. This centralized architecture enables seamless real-time data exchange across all system components, creating a unified and efficient operational environment.

System Architecture & Core Objectives

10Beauty enables business operations by creating seamless connectivity between essential systems:

Enterprise Resource Planning (ERP)

Our ERP system stands as the backbone of production management, orchestrating the complex journey from raw materials to finished products. It provides comprehensive oversight of:

• List item
• Production lifecycle management from semi-finished to final goods
• End-to-end order fulfillment with real-time status tracking
• Inventory optimization and resource allocation

B2B eCommerce Platform

We have developed an intuitive digital marketplace that empowers salons to take control of their operations. The platform features:

• Smart inventory management tools for salon consumables
• An integrated knowledge base with comprehensive robot documentation
• Direct access to our customer support ecosystem

Customer Relationship Management (CRM)

• Our CRM system creates a 360-degree view of customer interactions and preferences, featuring:
• Seamless integration with the eCommerce platform for unified customer profiles
• Sophisticated tracking of customer preferences and contract compliance
• Personalized service delivery based on historical interaction data

Support System

The support infrastructure ensures swift and effective problem resolution through:

• Intelligent case routing to specialized team channels
• Integrated knowledge management
• Streamlined communication workflows

Data Cloud Infrastructure

Operating as the system's central nervous system, our data cloud:

• Acts as the authoritative source for all system data
• Orchestrates periodic updates across integrated platforms
• Maintains data consistency and integrity across the ecosystem

Integration Benefits

Our integration framework delivers three key advantages:

1. Operational Excellence: Real-time updates across systems enable immediate response to business events and market changes.
2. Enhanced Customer Experience: Unified data and streamlined processes create seamless interactions across all touchpoints.
3. Data-Driven Decision Making: Centralized data governance ensures accurate, consistent information for strategic planning and operational decisions.

Technical Implementation Overview

Technology Stack

10 Beauty leverages platforms to create a robust, scalable solution. The core infrastructure includes Netsuite for ERP operations, Salesforce for customer relationship management, and Workato for automated data integration. The customer portal interface was developed using Angular and .NET frameworks to ensure optimal performance and user experience.

Timeline and Challenges

The first phase of implementation was completed over 10 months. As a company operating in an emerging market, the project faced several key challenges. The absence of established workflows required collaborative process design with stakeholders, while market uncertainties necessitated an adaptable development approach. Strong project management and clear communication protocols helped maintain a steady progress toward project objectives.

Project Phases

The project progressed through a series of well-structured phases:

1. In-depth discovery sessions to thoroughly understand the anticipated business processes and workflows.
2. Collaborative design sessions to convert the business requirements into detailed technical specifications.
3. System configuration and development took place, ensuring alignment with client needs.
4. Finally, regular client demos were held to showcase progress and gather feedback for iterative improvement.

Solutions Implementation

Core System Integration

The project team deployed an integrated solution combining ERP, CRM, and data management tools to create a unified business platform. The implementation focused on establishing scalable workflows and ensuring seamless data flow between systems, with comprehensive master data structures supporting future growth.

NetSuite Configuration

NetSuite was configured to manage essential business operations including procurement, accounting, and expense management workflows. The system handles product records, manufacturing processes, and inventory management with third-party logistics integration. Additional features include sales contract management and subscription handling, all synchronized with the CRM system.

Salesforce Implementation

Salesforce deployment established robust customer data management with integrated opportunity and contract handling. The system includes development and testing environments, comprehensive portal features for customer interaction, and secure role-based access controls. Authorization systems, notification handling, and streamlined quote and order management support efficient customer service.

Integration & Portal Development

Workato manages automated workflows between systems, ensuring consistent data synchronization across platforms. The integration handles customer and product data flow, sales processing, and analytics integration through Snowflake.

The customer portal provides comprehensive self-service capabilities including login management, order handling for both standing and one-off purchases, company information management, and complete order history access. This streamlines customer interactions while maintaining data consistency across the platform.

Project Progress and Next Steps

The initial phase has built a strong operational foundation, integrating key business processes with technical infrastructure across our platform. Our systems are now configured to support streamlined workflows, with an intuitive portal interface.

Development continues with Phase 2, targeting a launch in the second half of 2025. This expansion focuses on enhancing system capabilities and introducing new features that align with market needs and user requirements.

This initiative has deepened our understanding of connected robotics and manufacturing systems. Working at the intersection of emerging technologies has provided valuable perspectives on developing flexible solutions that adapt to evolving business needs. These insights drive our continued innovation in robotics and connected device solutions.