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8 min read

Category: Business Culture

05 Mar 2024

05 Mar 2024

8 min read / Category: Business Culture

What is the role of AI in Reshaping Real Estate? Exploring Modern Property Management

Angry Nerds


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The real estate and property management industry has experienced a digital transformation recently, with Artificial Intelligence (AI) playing a pivotal role through its integration into property management software.

AI technologies have significantly enhanced the efficiency, intelligence, and responsiveness of property management to both tenants and property owners.

This transformation is marked by the incorporation of speech and text recognition, image analysis, and predictive analytics. In parallel, Generative AI, also known as gen AI, offers a unique opportunity for the real estate sector to modernize and capitalize on technological advancements.

The McKinsey Global Institute suggests that gen AI could potentially generate a value ranging from $110 billion to $180 billion for the real estate industry. However, despite this potential, many real estate companies are grappling with challenges in implementing and scaling gen AI.

Virtual Assistants

The use of artificial intelligence, especially generative AI, is reshaping how virtual assistants operate in real estate and property management. A survey by Deloitte indicates that a significant majority, around 72%, of global real estate owners and investors are planning to invest in AI solutions, marking a noteworthy shift in strategy. Investments in AI and machine learning companies within the real estate sector have been substantial, reaching $7.2 billion since 2017, with generative AI attracting over $3.5 billion by October 2023.

AI-powered virtual assistants in real estate have several useful advantages. By automating repetitive tasks, these assistants increase property managers' efficiency and free up their time to focus on more strategic areas. Decision-making is improved by the use of data-driven and more precise valuation methods. Also, AI-powered marketing strategies maximise outreach by enabling targeted and customised approaches.

However, despite these intentions, many companies, approximately 60%, are facing challenges in integrating generative AI due to their reliance on outdated technology. The technical aspects of generative AI, including its dependence on large data inputs, highlight its significance in real estate applications, including property management, valuation, and marketing.

As the real estate industry explores the potential of AI, addressing these challenges will be crucial for maximising the benefits of virtual AI assistants in property management and other areas of real estate.

Lease Agreement Processing

Intelligent document automation driven by AI is being used by real estate organizations more and more for quicker data processing and analysis. Proptech specialists highlight the challenges involved in manually extracting data from long real estate papers, and the growing requirement for more effective solutions.

Tools like AI-powered Intelligent Document Processors (IDPs) provide an automated way to extract important data points, allowing for faster and more precise insights. IDPs are capable of handling tasks including document analysis, data entry into CRMs, deadline management, and producing customized reports. In order to ensure a seamless integration, transitioning to an IDP entails evaluating current systems, digitizing forms, and working with suppliers. Ultimately, the real estate business finds that intelligent document automation greatly improves data analysis, decision-making procedures, and portfolio management.

Text and Image Recognition

As shown in our recent collaboration with a real estate company, the application of AI in property management can result in noticeable improvements in operational effectiveness.

Tenant reporting is made easier by the use of ChatGPT for text-based fault identification. For example, tenants can describe problems in their own words using an intuitive mobile application, and ChatGPT will classify them according to established criteria. This streamlines the fault reporting process, contributing to more efficient problem solving.

In the same way, the error identification system can be improved by the incorporation of artificial intelligence-driven image recognition algorithms. Tenants can upload photos of maintenance problems, and the algorithm will correctly identify and classify them on its own. This helps to make property management easier and speeds up response times for property managers.

Beyond the operational benefits, these solutions positively impact resource allocation and response prioritization for administrators. Tenant satisfaction and trust in property management improve when issues are addressed quickly. This practical strategy supports the primary goal of increasing property management productivity and user satisfaction.

Case Study Example - Fliko

In one of our most recent projects, we worked with an innovative real estate company - Fliko, to improve user experience and issue reporting in their application. We started the process by putting in place specific API endpoints that made it easier to integrate ChatGPT and take advantage of its AI capabilities for recognising errors in text. As a result, using the app to report problems was made efficient for users. Our scope of work also included creating an artificial intelligence-based image recognition algorithm that classified objects into predefined categories. In addition, a text recognition algorithm has been implemented for classifying objects according to predefined terms. The effectiveness and dependability of these features were confirmed by extensive testing that was directed by predetermined metrics.

The Future of AI in Real Estate

In the years to come, we can expect AI to continue to enhance efficiency, customer satisfaction, and profitability in the property management sector. Looking ahead, real estate will undergo a revolution thanks to the useful applications of AI. Simplifying the analysis of leasing documents is one important area where Gen AI can quickly extract important information. For example, monthly rent and regulatory impacts.

It is also expected that Gen AI will act as a virtual design assistant for prospective tenants. Potential tenants will be able to digitally personalize living areas with chosen design and furniture. In addition to improving the leasing experience, this gives real estate companies the chance to provide customized options and increase revenue. Essentially, Gen AI has the potential to provide real benefits by streamlining the leasing process and providing creative solutions that improve the tenant experience.

We anticipate even more ground-breaking discoveries as technology advances. Please do not hesitate to contact us if you are looking for a reliable partner to help you take your real estate technology to the next level. This is the place where you can begin your real estate innovation journey.

Angry Nerds


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