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10Beauty: IoT Robotics in the Beauty Industry
Introduction
How did our cooperation begin?
10Beauty is a pioneering company in the beauty industry, specializing in the development of the first fully automated manicure machine. Their innovative device performs a comprehensive 5-step manicure process, including nail polish removal, cuticle management, shaping and filing, nail polish application, and drying.
The 10Beauty manicure machine is designed for use in various business settings, such as hotels, gyms, and hair salons, providing customers with convenient, salon-quality manicures without the need for human intervention. Users can customize their manicure through a mobile app, insert a single-use manicure pod, and let the machine handle the rest.
The scope of our part of the project is to develop a web-based customer portal that enables companies to streamline their product ordering process. This B2B platform will integrate with robotic systems, allowing businesses to efficiently manage their pod inventory and device operations. The development phase is progressing as planned, with the portal scheduled for release in 2025.
Overview
Scope
Web Development
We are working on a web-based customer portal that enables companies to streamline their product ordering process.
Technology
Connected Technology Solutions
The solution was complex and consisted of several technologies such as Netsuite, Salesforce, Workato, Angular, and .NET.
Team
6 members
Our team consisted of six members: a Netsuite Consultant, a Netsuite Developer, a Salesforce Consultant, a Front-end Developer, a Project Manager, and a QA Tester.
Duration
10 + months
Cooperation timeline: 2024 - ongoing
An Integrated Business Ecosystem
System Architecture
The data cloud serves as the foundation for a fully integrated business ecosystem, enabling real-time data exchange across all components.
Enterprise Resource Planning (ERP)
The ERP system manages production from raw materials to finished products, handling production lifecycle management, order fulfillment tracking, and inventory optimization.
Additionally, the ERP system extends its capabilities to accounting and sales order management. It streamlines financial operations with features like invoicing and seamless integration with online payment gateways, ensuring secure and efficient transaction processing.
B2B eCommerce Platform
The digital marketplace helps salons manage their operations through smart inventory tools, comprehensive documentation, and direct customer support access.
Customer Relationship Management (CRM)
The CRM system maintains unified customer profiles, tracks preferences and contract compliance, and enables personalized service delivery based on interaction history.
System & Integration Benefits
Support System
The support infrastructure (part of the CRM) which ensures swift and effective problem resolution through:
- - Intelligent case routing to specialized team channels
- - Integrated knowledge management
- - Streamlined communication workflows
Data Cloud Infrastructure
The Data Cloud Infrastructure serves as a central data hub that enables synchronized data flow across all integrated systems, including CRM, ERP, manufacturing, and robotic (machine) sources.
- - It acts as the authoritative source for all system data by consolidating information through data pipelines built in Workato, which integrate these systems with Snowflake as the final data repository.
- - The infrastructure orchestrates periodic updates across integrated platforms, ensuring seamless data synchronization.
- - It maintains data consistency and integrity across the ecosystem by harmonising inputs from diverse sources into a unified framework.
Integration Benefits
The integration framework delivers three key advantages:
- - Operational Excellence:Updates across systems enable immediate response to business events and market changes.
- - Enhanced Customer Experience: Unified data and streamlined processes create seamless interactions across all touchpoints.
- - Data- Driven Decisions: Centralized data governance ensures accurate, consistent information for strategic planning and operational decisions.
Making of
The project progressed through strategically planned phases to ensure comprehensive system development and alignment with business objectives:
Discovery Workshops
Design Workshops
Development
Testing
Improvements
The first phase of implementation was completed over 10 months. As a company operating in an emerging market, the project faced several key challenges. The absence of established workflows required collaborative process design with stakeholders, while market uncertainties necessitated an adaptable development approach. Strong project management and clear communication protocols helped maintain a steady progress toward project objectives.
10Beauty Solutions Implementation
Core System Integration - The project team deployed an integrated solution combining ERP, CRM, and data management tools to create a unified business platform. The implementation focused on establishing scalable workflows and ensuring seamless data flow between systems, with comprehensive master data structures supporting future growth.
Salesforce Implementation - Salesforce deployment established robust customer data management with integrated opportunity and contract handling. The system includes development and testing environments, comprehensive portal features for customer interaction, and secure role-based access controls.
NetSuite Configuration - NetSuite was configured to manage essential business operations including procurement, accounting, and expense management workflows. The system handles product records, manufacturing processes, and inventory management with third-party logistics integration.
Integration & Portal Development - Workato manages automated workflows between systems, ensuring consistent data synchronization across platforms. The integration handles customer and product data flow, sales processing, and analytics integration through Snowflake.
Technology Stack
Technological Framework
Technology Stack:
10 Beauty leverages platforms to create a robust, scalable solution. The core infrastructure includes Netsuite for ERP operations, Salesforce for customer relationship management, and Workato for automated data integration. The customer portal interface was developed using Angular and .NET frameworks to ensure optimal performance and user experience.
The initial phase has built a strong operational foundation, integrating key business processes with technical infrastructure across our platform. Our systems are now configured to support streamlined workflows, with an intuitive portal interface.
Development continues with Phase 2, targeting a launch in the second half of 2025. This expansion focuses on enhancing system capabilities and introducing new features that align with market needs and user requirements.
This initiative has deepened our understanding of connected robotics and manufacturing systems. Working at the intersection of emerging technologies has provided valuable perspectives on developing flexible solutions that adapt to evolving business needs. These insights drive our continued innovation in robotics and connected device solutions.
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