Platform for customer experience analysis

About the project

We worked with a SaaS startup on an innovative project that addresses major problems with B2B customer experience and solves them with a proactive approach, based on data science and automation technology.

In close cooperation with the client, we have built a scalable web platform that automates collection, measurement, and monitoring of customer satisfaction of B2B corporates. The tool will learn about the customers’ expectations from historical data and automatically predict risks and potential issues, so any necessary actions can be taken in advance.

The client was responsible for the data science module and we delivered a web solution that presents the results of the data analysis and is directly connected with the data science heart of the app.